FAQ
About the Platform
What is Remot?
Remot is a hiring platform for Filipino talent and employers. Employers post jobs, review applicants, shortlist candidates, message talent, request interviews, and use Remot Pay when they want protected milestone payouts. Talent can create profiles, browse jobs, apply on-platform, and manage interviews and withdrawal setup from a single dashboard.
Who can use Remot?
You can hire Filipino remote workers if you’re an employer based anywhere — including the Philippines. If you’re a Filipino professional, you can find remote jobs with companies worldwide. You must be 18 or older.
How is Remot different?
Remot is built for direct hiring between employers and Filipino talent, but it now gives both sides more context than a simple directory. Employers can use shortlists, interviews, and match context. Talent can review pay, employer trust, job health, priority applications, and protected payout options. Talent still does not pay subscription fees.
Is Remot available worldwide?
Yes, you can hire Filipino talent from any country, including from within the Philippines. If you’re a Filipino professional, you can work remotely from anywhere for companies worldwide.
For Talent
How do I create a profile?
You sign up with your email and select 'I’m looking for work'. Add your skills, experience, and education. Upload your resume. Take skill assessments to show employers which skills you have validated.
Is Remot free for talent?
Talent does not pay subscription fees. Creating a profile, browsing jobs, receiving messages, managing interviews, and setting up a withdrawal method are free. Points are still used when you apply to jobs.
How do application points work?
Points are used to apply to jobs. You receive points regularly and can earn more by completing your profile and other account activity. You can also choose one active priority application so employers know which job matters most to you.
How do skill assessments work?
You take skill assessments that validate your knowledge. Pass an assessment to earn a skill badge. Badges show employers which skills are validated on your profile.
What does the quality badge mean?
Talent is free forever. The badge means your profile met Remot's directory quality and completeness checks and Filipino eligibility requirements. Email confirmation is separate. Remot does not collect government IDs from talent.
Do I need to upload a government ID?
No. Remot does not collect government IDs from talent. Stay free forever by confirming your email, declaring Filipino eligibility (including OFWs), and completing profile quality checks.
For Employers
How do I post a job?
Create an employer account, add your company details, then fill in the role, pay, and requirements. Jobs may go live immediately or enter review depending on the listing.
What plans are available?
Employers can start free to queue a job for review and browse talent, then upgrade to a paid hiring plan for live public jobs, applicant messaging, shortlists, AI match tools, and direct outreach. Employer trust is based on the paid plan — not government ID. Visit Pricing for details.
How does AI matching work?
We rank applicants using signals like skills, experience, availability, and pay alignment. We also show fit context and match reasons so you can review applicants, shortlists, and talent search results faster.
Can I contact candidates directly?
Yes, paid plans let you contact candidates directly. You can message them through our platform without waiting for them to apply first.
What payment methods do you accept?
Employer plan billing and Remot Pay milestone funding are processed securely through our payment partners. We currently support major cards like Visa, Mastercard, and American Express for those flows.
Payments & Billing
How does billing work?
Choose monthly renewal or yearly renewal at an exact 20% discount. Your card is charged when you subscribe and at each renewal. You can manage or cancel the subscription from billing settings. Remot Pay milestone funding is a separate protected-payment checkout flow.
Can I get a refund?
Yes. We offer a 30-day money-back guarantee on your first subscription. Email hello@remot.work within 30 days for a full refund — no questions asked.
Is my payment secure?
Yes, your payment is secure. We use PCI-compliant payment partners. Your full card details are never stored. All transactions are encrypted.
What currency are prices in?
All prices are in US Dollars (USD). Your bank may apply currency conversion fees.
Privacy & Security
How is my data protected?
Your data is protected with encryption and secure servers. We comply with GDPR and Philippines Data Privacy Act. Your data is never sold.
Who can see my profile?
Your public profile shows your name initial and skills. Your full name and email are shared only when you apply or get contacted.
How does AI use my data?
AI uses your skills and experience to match you with relevant jobs. Your data is never shared with third parties or used to train external models.
Can I delete my account?
Yes, you can delete your account anytime. Go to Settings > Account > Delete Account. This permanently removes your profile, applications, and messages.
Support & Help
How do I contact support?
You can email hello@remot.work or use the Contact form. Include links, screenshots, and the issue you want reviewed.
What are your support hours?
You can reach us Monday-Friday, 9 AM - 6 PM Philippine Time (PHT/GMT+8). We respond within 24-48 hours.
I forgot my password.
Click 'Forgot Password' on the login page and enter your email. Check your spam folder if you don’t see the reset link.
How do I report a problem?
You can click 'Report' on a job post, profile, or message thread, or email hello@remot.work with links and screenshots. Every report is reviewed, and urgent trust/safety reports are targeted for triage within 24 hours.