Kaithleen
E-Commerce Virtual Assistant
Skills
Work Experience
E-COMMER VIRTUAL ASST | SMM
Craft Cadence
May 2024 - Present
* Handle daily email communication with customers and partners, ensuring prompt and professional responses. * Create engaging social media content, captions, graphics, and videos, for Facebook, Instagram, and TikTok. * Manage a consistent weekly content calendar aligned with brand goals and seasonal promotions. * Research and connect with cycling influencers for collaboration and product review opportunities. * Coordinate product review campaigns, ensuring smooth communication and timely delivery. * Track social media analytics to measure performance and adjust content strategies for better engagement. * Stay updated on industry trends and competitor activities to guide creative content direction.
OUTBOUND SPECIALIST
EXL SERVICE PHILIPPINES
Oct 2023 - May 2024
* Managed administrative and client support operations for a marketing and print solutions company. * Prepared accurate quotations and proposals based on client specifications, product customization, and print requirements. * Collaborated with the marketing team to develop and execute promotional campaigns that supported sales growth. * Created, scheduled, and managed social media content to boost brand visibility and audience engagement. * Handled end-to-end invoicing processes, from vendor payments to customer billing, ensuring accuracy and timely completion. * Maintained strong product knowledge, including printing techniques, materials, and customization options to assist clients effectively. * Supported project coordination and ensured smooth communication between sales, marketing, and production teams.
Education
Vocational Graduate
Asian Institute of Science and Technology
Computer Science
2015 - 2017