Dessica M.

My name is Dessica. I have over two years of experience in customer service, primarily handling US retail accounts. In my previous role as a Customer Service Representative, I assisted customers through chat, email, and sometimes phone support. I handled inquiries such as order tracking, product concerns, refunds, and general account issues while making sure to provide clear and timely solutions. I also have experience using tools like Zendesk and CRM systems to manage customer interactions, document cases, and ensure that each concern is properly resolved. Working in a fast-paced environment helped me improve my communication skills, multitasking, and ability to stay calm and professional even with frustrated customers. In addition to my work experience, I’ve also explored eCommerce through self-training. I created a sample online store where I practiced product listing, writing product descriptions, and understanding