Evony A.
Customer Support Virtual Assistant | eCommerce Email & Chat Support | Order Processing, Refund Handling | Gorgias
About
I’m a Customer Support Virtual Assistant specializing in email and chat support for ecommerce and online businesses. I help growing companies manage high-volume customer inquiries, resolve billing and order issues efficiently, and maintain a professional customer experience that supports retention and brand trust. My focus is simple: • Fast and accurate responses • Clear, policy-aligned resolutions • Calm and professional complaint handling With experience in retail and ecommerce support, I understand the importance of balancing customer satisfaction with company guidelines. As I continue building connections in the remote space, I would appreciate your support in endorsing my top skills: • Customer Support • Virtual Assistance • Email Support I’m open to remote opportunities and collaborations.
Skills
Work Experience
Customer Service Representative
Dialed In PH
Apr 2023 - Feb 2026
Provided phone and email support for retail customer accounts Managed order tracking, refunds, and dispute resolution Reduced repeat inquiries by delivering clear and complete resolutions Maintained accurate documentation and compliance with company policies