Cherry Mae
Multilingual E-Commerce Customer Support | FreshDesk | Zoho
Skills
Work Experience
E-Commerce Customer Support
Electronic Device Dropshipping Store
Aug 2025 - Present
• Provided customer support for a multilingual dropshipping store, assisting clients in English, French, Dutch, Italian, and Swedish. Utilized DeepL translation to ensure accurate and clear communication across all languages. • Responded promptly to emails and tickets via FreshDesk, addressing questions about products, orders, shipping, and returns. Managed all order processing, including exchanges, tracked shipments, and kept customers updated on delivery status. Resolved issues such as lost or delayed packages, refunds, and exchanges, maintaining high customer satisfaction, achieving a high customer satisfaction rate. • Coordinated with suppliers through Slack to confirm stock availability and shipping details. Maintained organized records of all customer interactions and orders.
E-Commerce Customer Support
Apparel/Fashion Dropshipping Store
Jan 2025 - Jun 2026
• Delivered end-to-end customer support for a New York–based fashion dropshipping store, assisting customers with product inquiries, order placement, shipping, returns, and exchanges. Managed high-volume email communication via Zoho Mail, providing timely, clear, and professional responses. • Handled complete order management, including processing exchanges, tracking shipments, and proactively updating customers on delivery status. Resolved issues such as delayed or lost packages, tracking discrepancies, refunds, and order concerns, consistently ensuring customer satisfaction. • Coordinated directly with suppliers through confirm stock availability and shipping details, ensuring accurate order fulfillment. Maintained detailed and organized records of orders and customer interactions, identified recurring issues, and recommended practical process improvements to enhance store operations.
Education
Bachelor of Science in Business Administration
Notre Dame of Dadiangas University
Major in Financial Management
2019 - 2023