Venus Janice A.
2 months agoVirtual Assistant
About
I am a Civil Engineering graduate with a versatile skill set that extends beyond technical work. I have experience in customer support, technical support, and administrative tasks. I am proficient in Microsoft Office applications and have basic skills in graphic editing. I am adaptable, detail-oriented, and capable of handling both engineering-related and general support roles efficiently.
Skills
Work Experience
Customer Care Support
Alorica Philippines, Inc.
Sep 2025 - Nov 2025
Handles customer inquiries, resolves service issues, and promotes telecom products or upgrades to meet customer needs while achieving sales targets.
Technical Support/Sales Support
VXI Global Solutions
Feb 2025 - Aug 2025
Provides support and product guidance to customers, handles billing and technical inquiries, and drives sales through personalized service and upselling.
Customer Service Representative
Teleperformance
Jun 2024 - Oct 2024
Assisted with patient inquiries, billing, insurance issues, and appointment scheduling, ensuring quick resolutions while following privacy regulations.
Education
Bachelor of Science
Technological Institute of the Philippines
CIvil Engineering
2020 – 2025
Science, Technology, Engineering, and Mathematics
Our Lady of Fatima University
Engineering
2018 – 2020
