Shahana Rose
Customer Service
Skills
Work Experience
Customer Service Representative
Gogograndparent
Feb 2024 - Jun 2025
As a CSR/Dispatcher at GoGoGrandparent, I assisted senior clients with booking transportation, managed ride schedules, coordinated with drivers, resolved booking and ride issues, and provided empathetic support to ensure safe, timely, and reliable service.
Executive Manager -Customer Service Department
AVAS FLOWERS
Feb 2022 - Jun 2024
As an Executive Manager at AVAS Flowers, I managed customer service operations, handled inbound and outbound calls, processed and tracked orders, coordinated deliveries, issued invoices, and ensured timely resolution of customer concerns to maintain high satisfaction.
Customer Service Representative- Billing Specialist
IBEX
Sep 2021 - Jun 2022
As a Customer Service Representative at IBEX Global, I handled AT&T billing inquiries through phone, email, and chat, processed payments, resolved billing issues, corrected account discrepancies, and ensured accurate and timely customer support.
Customer Service Representative- Billing Specialist
VXI
Sep 2019 - Jun 2021
As a Customer Service Representative at VXI Global Holdings, I handled AT&T billing inquiries through phone, email, and chat, processed payments, resolved billing issues, corrected account discrepancies, and ensured accurate and timely customer support.
US VISA Customer Service Representative
Siblings
May 2017 - Jun 2019
As a Customer Service Representative at Siblings International Business Solutions, I handled phone, email, and chat inquiries from U.S. visa applicants, provided clear guidance on the application process, gave status updates, and ensured accurate documentation while maintaining high customer satisfaction.
Education
Bachelor of Science in Accounting Technology
University of Mindanao
Accounting Technology
2011 - 2016